Oh the holiday season is upon us! I used to dig it. The music, the decorations, the baking, the shopping. My family has always been big into the season. Some of my best memories from childhood are holidays with my family. Now it seems that the holidays have just come down to how much shit you can get for the smallest amount of money. Possibly it's all lost it's magic because I now work in retail...I don't know. I remember two years ago when the Wii was impossible to get and how harassed we all were about it. I don't know how many times I answered a phone call, had to say that we had no Wiis in stock and was screamed at as if I had done it on purpose to ruin said caller's life.."How dare you! I am never shopping with you again, you HAVE to have some in stock and you HAVE to hold one for me and if you don't I am holding you personally responsible for ruining my child's Christmas." Um...sure lady. We actually do have some in stock. I just decided, from speaking on the phone with you for five seconds, that I hate you, your kids are spoiled rotten and will never grow up to be decent members of society so I am going to withhold a Wii from you. Take that!
Yesterday we had an exclusive shopping event, inviting all the "big spenders" from the surrounding area. We had a little meeting right before we brought in the customers, the gist of it being that these are the customers that love our store so it's going to be fun. Take some time to get to know them and let them know about all the great deals we have, they are going to appreciate it. Yeah right! Although I did help one couple at the end of the night that were soooo funny and really nice that the transaction made my heart happy. On the other end of the spectrum there was an older couple that actually threw their goody bag at the girls that were greeting people as they came in and started screaming because the one big ticket item they wanted wasn't in stock and although we had offered to order it for them (with all the perks that the exclusive event had to offer, with the exception that they would have to wait something like three days to get the item) it was not acceptable and we are spawn of Satan. Obviously we deserve to be screamed at and have things thrown at us. I know that it is disappointing to go to a store wanting to buy something and not have it be in stock but these things happen. There isn't a store in the world that can have an unending supply of whatever you may want on hand. So they acted like children and swore to never shop with us again.
Another perk of the event was that is was sponsored by a few of our big brands so all of their stuff was a certain percent off. There was a nice little flier explaining what was on sale and all the details. A lady comes up to the register expecting her product to be 15% off. The product was already on sale for roughly 10% off so she only got an extra 5% off on top of that. The math makes sense when you break it down...the flier explains...and not even in tiny little letters that you can't read (I was actually impressed) that the savings are off of the regular price. I can understand the confusion, I totally get why she wanted to ask about it but when I told her what was going on she was pissed. She didn't throw things like the previous couple but she kept telling me that it was false advertisement and that we were being purposely misleading and that now she understands the game we put things on sale so that we don't have to give them the special price...even though I showed her quite plainly that she was getting 15% off the price...and really that makes no sense. If we were trying to cheat people wouldn't we be marking things UP 15% and then telling them they are getting a deal when we say it's 15% off? I don't know. I guess I could have marked it down another 10% and sold it to her for less than we actually paid to get it in the store...that just seems counterproductive. The thing I don't get is that people get so mad at me personally...don't shoot the messenger kids! There is only so much that I can do.
Third and final scenario...and I promise I will stop talking shop. Like almost every store out there we have a rewards type program where you get coupons and whatnot. To get the savings from said coupons you have to have them with you because we have to scan them to make them work. I realize that people are insanely lazy and have no ability to take responsibility for anything but the amount of trouble this whole situation creates is insane. People get pissed that we can't just take their word that they have indeed earned such and such discount and that we can't just magically make it happen in our system. There is an online way to track your points and print off your coupons and we have a computer that customers are welcome to use to print of coupons if they forget them. The deal is that you have to set up a little account with a password so that you and only you can access your information. There was a gentleman that wanted his coupons so I walked over to the computer and gave him the run down..."I don't have anyway to access your coupons but you are more than welcome to use this computer to print them off. You just have to log on to your account, if you haven't set one up yet then it just takes a few minutes and you will be ready to go. Have you set up an account before?" He assures me that he has so I get him to where he needs to be and step back so he can put in his password. He stands there for like five minutes "This is ridiculous, if I just give you my phone number can you just pull them up?"
"Sorry sir, I have no way other than this to access your coupons."
He types in something that was NOT his password...mumbles something that I couldn't make out, and types something else. This is also NOT his password. "Well here is my card...just go to your computer and pull up my coupons!"
"Sir...this is the only way that we can access your coupons. I am sorry. Are you sure that you have already set up your account because it won't take long to do so if you haven't."
"I set up my account!!!! I JUST CAN'T REMEMBER MY PASSWORD AND YOU ARE BEING RIDICULOUS! I HAVE WAY TOO MANY THINGS TO THINK ABOUT TO REMEMBER MY DAMN PASSWORD. TAKE THIS CARD AND MY PHONE NUMBER AND GET MY DAMNED COUPONS!!!!!"
Really?!? What the hell. This is my fault? It took me a second to respond because I was getting pissed. "Sir this is the only option we have to access your coupons. I cannot pull them up anywhere else. You can request your password but unfortunately it will go to your e-mail address and there is no e-mail access on this computer."
"YOU KNOW WHAT! THIS IS BULLSHIT! YOU ARE RIDICULOUS! I AM LEAVING!"
Oh darn...I don't know what I am going to do without your charming companionship. I am brokenhearted that you are leaving me in peace to go back to my job. Whatever shall I do?
And that is the diatribe for the day. People are crazy. At least it's funny in retrospect. As for my my life outside the retail hell. Strangely parallel. There are just so many people in my life that want an awful lot from me. Or want to own an awful lot of me. I sort of like being independent though, I kind of dig that the only person that I am really responsible is myself. It may be selfish but I know where I am in life and when it is time for me to take on the well-being of someone else I will make that transition. For now I am a single, childless adult and I am going to live like one. I fulfill all of my responsibilities to my family (that is very important to me) and to my job (blech...but I have been raised with a fairly strong work ethic) and I do the best that I can for my friends (because I am a lucky girl who has a lot of those). At a certain point though, there is a time when you just can't give anymore. Unfortunately there are some people who never stop demanding. I don't know why this is...and I don't deal with it particularly well. I already have a hard time saying no. I already tend to take on a lot more than I can generally handle so when people start to take advantage of me I get really angry but don't know how to address it. I am thinking that this is a lesson that I will be learning very soon. I guess we will see how it goes.
Now for the song of the day. One of my favorites!
Mercedes Benz :
Oh Lord, won’t you buy me a Mercedes Benz ?
My friends all drive Porsches, I must make amends.
Worked hard all my lifetime, no help from my friends,
So Lord, won’t you buy me a Mercedes Benz ?
Oh Lord, won’t you buy me a color TV ?
Dialing For Dollars is trying to find me.
I wait for delivery each day until three,
So oh Lord, won’t you buy me a color TV ?
Oh Lord, won’t you buy me a night on the town ?
I’m counting on you, Lord, please don’t let me down.
Prove that you love me and buy the next round,
Oh Lord, won’t you buy me a night on the town ?
Everybody!
Oh Lord, won’t you buy me a Mercedes Benz ?
My friends all drive Porsches, I must make amends,
Worked hard all my lifetime, no help from my friends,
So oh Lord, won’t you buy me a Mercedes Benz ?
That’s it!
Nothing like a little Jop to make your day.